Suvarna Group - Logo

payment and terms

Payment and Terms for Hotel Booking on Suvarna Group Website.

  1. Introduction.
    • Welcome to the Suvarna Group Hotel Booking platform. Please read these Payment and Terms carefully before booking a room. By booking a room with us, you agree to these terms and conditions.
  2. Payment Terms.
    1. Booking Confirmation.
      • **Advance Payment**: To confirm your booking, a minimum of 50% of the total booking amount must be paid at the time of reservation.
      • **Balance Payment**: The remaining balance must be paid upon check-in at the hotel.
    2. Payment Methods.
      • **Credit/Debit Cards**: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
      • **Net Banking**: Payments can also be made through net banking from all major banks.
      • **UPI and Wallets**: Payments through UPI and major digital wallets such as Paytm, Google Pay, and PhonePe are accepted.
    3. Non-Refundable Bookings.
      • Some promotional offers and discounted rates are non-refundable. These will be clearly marked during the booking process, and no refunds will be issued for cancellations of such bookings.
  3. Amendments to Bookings.
    • **Change of Dates**: Subject to availability and any applicable rate differences.
    • **Change of Guest Details**: Allowed without any charge.
    • **Upgrades/Downgrades**: Any upgrades or downgrades in room type will be subject to availability and additional charges where applicable.
  4. No Show Policy.
    • If the guest does not check in on the reserved date without prior notice, no refund will be issued, and the room will be released.
  5. Check-In and Check-Out.
    1. Check-In.
      • **Time**: From 2:00 PM
      • **Requirements**: A government-issued ID must be presented upon check-in.
    2. Check-Out.
      • **Time**: By 11:00 AM
      • **Late Check-Out**: Subject to availability and additional charges.
  6. Additional Charges.
    • **Extra Beds**: Additional charges apply for extra beds.
    • **In-Room Services**: Any additional services utilized during the stay (e.g., minibar, laundry) will be charged at check-out.
  7. Liability.
    • The Suvarna Group is not liable for any loss, damage, or theft of personal belongings during your stay.
    • Guests are responsible for any damages caused to hotel property during their stay.
  8. Privacy Policy.
    • TAll personal information provided during booking will be kept confidential and used solely for the purposes of booking and improving guest services.
  9. Governing Law.
    • These terms and conditions are governed by the laws of India, and any disputes arising shall be subject to the exclusive jurisdiction of the courts in [City], India.
  10. Contact Information.
    • For any queries or assistance, please contact our customer service team at [email address] or call us at [phone number].
  11. Contact Information.
    • For any queries or assistance, please contact our customer service team at [email address] or call us at [phone number].

By booking with Suvarna Group, you acknowledge that you have read, understood, and agree to abide by these payment terms and conditions. Thank you for choosing Suvarna Group for your stay.